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Privacy Policy

  1. Overview
  2. Who should read this privacy policy?
  3. Personal data we collect
  4. How we collect personal data
  5. Purposes for which we use your personal data
  6. How we protect your data and your privacy
  7. Collection of your location data
  8. Cookies, identifiers, and other tracking technologies
  9. Sharing personal data with third parties
  10. Data retention and right to deletion of your data
  11. Your legal rights in relation to your personal data
  12. How to exercise your legal rights
  13. Updates to this privacy policy

  1. Overview

    When you use our app and services, you trust us with your information. We understand this is a big responsibility, and we work hard to protect your information and put you in control. This Privacy Policy explains how and why we collect and use personal information, and what we do to ensure your information is kept private and secure in compliance with applicable laws.

    This Privacy Policy helps you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information. For the purposes of data protection law, we are the controller of the personal information we hold about you. This means we make decisions about how and why your information is used, and have a legal duty to make sure that your rights are protected when we use it. Glamuare Cosmetics Limited aims to inform you at each step when asking for your data, explaining the exact necessary reason for its collection.

    We take pride in providing the service to the best of our ability while protecting your personal information, as it is just as important to us as it is to you. This notice also governs Glamuare's other collections of personal data in connection with its services.

    1. Definitions

      When we use a capitalized term in this Privacy Policy, it will have the meaning given to it in the table below:

      • App: The Glamuare Cosmetics Ltd. applications available on the Google Play Store or the Apple App Store.
      • App Owner: Glamuare Cosmetics Ltd., a company incorporated in Ireland under company number 688659, with address Dernasling, Ardcroney, Nenagh, Tipperary, Ireland E45FW64.
      • End User: An individual using any of our Apps.
      • Glamuare: Glamuare Cosmetics Ltd., a company incorporated and registered in Ireland under company number 688659, with address Dernasling, Ardcroney, Nenagh, Tipperary, Ireland E45FW64.
      • Privacy Policy: This Privacy Policy, which may be amended from time to time.
      • Services: Any of the services we provide to Partners or individuals through our Apps and Websites.
      • Websites: www.glamuare.com, including all subdirectories, subdomains, and mobile sites thereof.
      • Business Owners: Uses Glamuare as a platform to market and sell their services.
      • Customer: Uses Glamuare to purchase services from the business owner.
      • User: Everyone associated with using Glamuare.

  2. Who Should Read This Privacy Policy?

    This Privacy Policy applies to any user who uses Glamuare platforms, including the website or any services relating to Glamuare. This notice applies to users of Glamuare services worldwide. By accessing or using the Services or any of our websites, you agree to the terms of this Privacy Policy. If you have any questions, please contact us at info@glamuare.com.

  3. Personal Data We Collect

    We collect personal information (meaning anything that could identify you either by itself or when combined with other information we are able to access), as described below. When you use our services, we collect information that your browser sends to us called log data, which may include your computer's Internet Protocol (IP) address, browser version, pages visited, time and date of visit, time spent on pages, and other statistics. You can always choose not to provide us with your personal information, but it may mean that we are unable to provide you with the best possible service.

    We collect the following categories of personal data:

    • User Profile:When users create or update their accounts, we collect data such as name, email, phone number, login name and password, address, profile picture, payment or banking information (including payment verification information), driver’s license, and other government identification documents (including document numbers, birth date, gender, and photo).
    • Identity Verification for Business Owners: This information may be collected by an authorized third party on our behalf.
    • Demographic Data: Collected through user surveys or inferred from other collected data.
    • User Content:Data submitted by users when contacting customer support, providing ratings, or compliments, including feedback and photographs.
    • Service Details: Data about user services, including date, time, location, service, cost, business owner, and staff member, to optimize app functionality.
    • Location Data: Collected with user permission to optimize app usage. Users may use Glamuare without enabling location, but it may affect certain features.
    • Transaction Information: Related to the use of our services, including type of services, service details, payment transaction information, delivery information, date and time of service, amount charged, distance traveled, and payment method.
    • Usage Data: Data about how users interact with our services, including access dates and times, app features or pages viewed, app crashes, and other system activity. This data may be collected through cookies, pixels, tags, and similar tracking technologies.
    • Device Usage Data: Data about the devices used to access our services, including hardware models, device IP address or other unique identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
    • Communications Data: Enables users to communicate via notes upon booking services, and contact information to facilitate direct communication if needed.

  4. How We Collect Personal Data

    1. nformation You Directly Provide

      When creating a customer account, you provide us with personal information including:

      • Your name, email address, postal address, password, and phone number.
      • Demographic information such as birth date and gender.
      • Financial account information needed for payment processing (credit or debit card number, expiration date, card verification number).

    2. Information You Provide When Creating a Business Owner Account

      For sole proprietors or individuals:

      • Business name, email address, address, phone number, registration number, password, birth date, gender, bank details, proof of ID.

    3. Information We Collect Automatically

      This includes:

      • How you found our website.
      • Information about your device when you download and install our App, and about your browser when visiting our websites.
      • Technical information: IP address, device type, language and region settings, and interaction details.
      • Location information if the app is activated and location data transmission is permitted.
      • Areas of interest based on Glamuare offerings.
      • Referrals: Information about friends who referred you or who you have referred.
      • Correspondence: Copies of communications with Glamuare.
      • Participation: Comments made on forums, bulletin boards, discussion groups, chat rooms, reviews, or social media pages.
      • Transaction details: Information about interactions with the app, such as viewed, purchased, redeemed offerings, and posted content.

    4. Data We Collect from Third-Party Sources

      • Glamuare account owners requesting services for or on behalf of others, or enabling such users to request or receive services through their accounts.
      • Users creating or accessing their Glamuare accounts via payment providers, social media services, or apps/websites that use Glamuare’s APIs.
      • Communication with banks to verify cardholder identity.
      • Third-party partners verifying users’ identity, background information, and eligibility to work, know-your-customer checks, publicly available sources, marketing service providers, data resellers, law enforcement officials, public health officials, and other government authorities.

  5. Purposes for Which We Use Your Personal Data

    Glamuare uses personal data exclusively for the purposes set out below and to the extent permitted by relevant laws and regulations:

    • To provide and maintain our services, enhance safety and security, customer support, research and development, enable user communications, and in connection with legal proceedings if necessary.
    • To improve our app and for analytics purposes, including data analysis, testing, and research.
    • For marketing purposes, to send direct marketing communications when we obtain consent in accordance with applicable laws.

  6. How We Protect Your Data and Privacy

    Glamuare performs/permits activities to fulfil our obligations to users under our Terms of Use or other agreements, or for legitimate interests of Glamuare, its users, and others:

    • Verification of business owners’ identity to ensure safe services and prevent identity fraud.
    • Customer support for requests or queries via info@glamuare.com.
    • Security measures, including physical, electronic, and procedural safeguards, to protect information from unauthorized access and disclosure.
    • All data is transmitted securely using HTTPS protocol.
    • Despite our efforts, no security measures are perfect or impenetrable. Absolute security of your transmissions and stored personal information cannot be guaranteed.
    • Using ratings to allow users to see previous customer experiences.
    • Performing necessary operations to maintain services, including troubleshooting software bugs, data analysis, testing, research, and monitoring usage and activity trends.
    • Glamuare does not sell personal information to third parties or publicly disclose personal or sensitive data.
    • Enabling communications between users (e.g., business owner contacting a customer regarding service).
    • Complying with EU privacy, data security, and data protection laws, directives, regulations, and rules.
    • Accessing, using, and processing EU Personal Information for purposes consistent with user consent.
    • User Choices Within the App (consent to location data collection, push notifications, etc.)

  7. Collection of Your Location Data

    Location data is necessary for app functionality, especially for locating businesses nearby. This data is anonymized and not shared with third parties. Users can disable location services via their device settings, affecting some app functions.

  8. Cookies, Identifiers, and Other Tracking Technologies

    Glamuare uses cookies and similar technologies to:

    • Authenticate users and remember preferences.
    • Conduct research and diagnostics.
    • Provide and measure ad performance.
    • Collect usage and performance data.
    • Provide relevant features, products, and services.
    • Prevent fraud.
    • Secure the Glamuare website and app.
    • Send marketing communications.

    By using Glamuare services, users consent to our use of cookies and similar technologies as described in this policy. Users can manage cookies through browser settings.

  9. Sharing Personal Data with Third Parties

    We share user personal data with service providers and partners to provide services, ensure security, comply with legal obligations, and as part of corporate transactions:

    • With service providers to support our services, such as payment processors, hosting services, and marketing agencies.
    • With business partners for joint offerings or marketing.
    • With authorities for legal compliance or public safety.
    • With affiliated entities in case of corporate restructuring, mergers, or asset sales.

  10. Data Retention and Right to Deletion of Your Data

    Glamuare retains personal data only as long as necessary to fulfill purposes outlined in this policy or as required by law. Users may request data deletion by contacting us at info@glamuare.com. We will comply with requests in accordance with applicable laws, retaining necessary data for legal compliance, dispute resolution, and enforcement of agreements.

  11. Updates to This Privacy Policy

    We may update this Privacy Policy from time to time. We will notify users of significant changes by posting a notice on our website or sending a notification. Continued use of our services after changes constitutes acceptance of the updated policy.

    For questions or concerns, contact us at info@glamuare.com.